Faq’s

Frequently asked
question

Find answers to common questions about our services and solutions. If you can't find what you're looking for, feel free to contact our support team.

Q. What is Kwik Nkap?

Kwik Nkap is a simple, smart, and secure financial platform designed to provide individuals and businesses in Cameroon with easy access to cashless payments, savings, and financial growth opportunities.

Q. Who can use Kwik Nkap?

Kwik Nkap is available to everyone—whether you’re an individual looking for smarter money solutions or a business owner seeking seamless transactions and financial support.

Q. What are the transaction costs for individuals?

Our pricing goes from 1-8%, depending on the amounts processed

Q. What networks or banks does Kwik Nkap support?

Kwik Nkap is available to all users of the two main mobile money providers(OM & MOMO), we are working to make it inclusive to every other existing network and banks

Q. How fast are transactions on Kwik Nkap?

Transactions are processed instantly in most cases. In rare cases, delays may occur due to network issues, but our support team is always ready to assist.

Q. Is there a limit to how much I can send or receive?

Transaction limits may vary depending on your account verification level. Higher limits are available for verified users and businesses.

Q. How does the automatic savings feature work?

Once you’ve set a predetermined percentage of your income, the system automatically saves that portion. You can adjust the percentage anytime to fit your financial goals.

Q. Can I withdraw my savings anytime?

Yes, you can access your savings at any time. However, it may cost you significantly more to withdraw your savings before their maturation period

Q. Does Kwik Nkap offer loans?

We are building the technology to offer non-collateral loans to the businesses who use us. Immediately this is ready, we will keep everyone updated

Q. How does one become a Kwik Nkap merchant?

To become a merchant, simply sign up on our website or connect with the nearest Kwik Nkap agent

Q. What are the benefits of being a Kwik Nkap merchant?

  • o Accept cashless payments from anyone, anywhere.
  • o Save automatically to grow your wealth
  • o Track transactions and manage your finances easily.
  • o Access capital through non-collateral loans to grow your business.
  • o Enjoy lower transaction fees and exclusive merchant perks.

Q. Does Kwik Nkap provide business analytics?

Yes! Our platform helps track your income, expenses, and savings, allowing you to make smarter financial decisions for your business.

Q. Is Kwik Nkap secure?

Absolutely! We use advanced encryption and security protocols to always keep your money and personal data safe.

Q. What should I do if I experience an issue with a transaction?

You can contact our 24/7 customer support team via the app, website, or WhatsApp. Most issues are resolved within minutes.

Q. How do I get started with Kwik Nkap?

Individuals can access Kwik Nkap by scanning merchant codes, while merchants can sign up and manage transactions directly through our website.
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